Remote Support







Customer Guide for using Team Viewer Quick Connect



Download PDF Version



After clicking the TeamViewer download you will be prompted to run or save the file. Click Run.

medQ Team Viewer Guide 1



After the file downloads the user will be prompted to Run or Don’t Run. Select Run.

medQ Team Viewer Guide 2



Next, a TeamViewer popup will be displayed with the TeamViewer ID and Password.

medQ Team Viewer Guide 3


At this time the customer must contact medQ with the TeamViewer ID and details of the problem.

When medQ support attempts to connect, the user will be prompted with a message to allow medQ Support to view and control the desktop. User must click the Allow button within 10 seconds.

medQ Team Viewer Guide 4


When the connection is established, it will be displayed in the bottom right of the screen.

medQ Team Viewer Guide 4