How patients engage with their healthcare is changing, mainly due to the advent of medical software solutions and their ability to streamline secure communication between healthcare providers and patients. High levels of patient engagement can improve healthcare outcomes and keep practices functioning smoothly. When patients are engaged, their information stays current, reducing the need for staff to ensure accuracy. Radiology practices can leverage technology to improve patient engagement in several ways:
Online Portals & Mobile Apps
Patient portals or apps can provide easy access to medical records, radiology reports, and images. Patients can view their results, schedule appointments, and communicate directly with providers, fostering transparency and convenience.
Automated Appointment Reminders
Implementing automated text, email, or phone appointment reminders helps reduce no-shows and keeps patients informed, improving their overall experience.
Telemedicine & Virtual Consultations
Offering virtual consultations for discussing radiology results or follow-up care enhances accessibility and reduces travel time for patients, especially those in remote locations.
AI-Powered Communication
AI-driven chatbots or virtual assistants can answer patient questions, provide instructions (e.g., pre-scan preparation), and assist with appointment scheduling 24/7.
Educational Tools & Visual Aids
Explaining complex radiology results using interactive visuals, videos, or AI can help patients better understand their conditions and treatment options, empowering them to take a more active role in their healthcare. The radiologist can also use AI to provide more accurate findings to the patient. For example, medQ’s AI Navigator™ solution connects the reporting solution and the diagnostic AI program, allowing radiologists to drop AI-generated findings directly into the final report to discuss with the patient.
SMS & Email Follow-Ups
Automated post-visit messages to check on patient well-being or satisfaction surveys can help maintain a connection after the radiology appointment, allowing practices to collect feedback and improve services.
Wearables & Remote Monitoring
For some conditions, integrating wearable technology for real-time patient monitoring can provide radiologists with ongoing data, improving diagnostic accuracy and patient engagement.
By adopting these technologies, radiology practices can foster a more patient-centered approach, improving satisfaction, outcomes, and engagement. Contact medQ today to learn more about how our imaging workflow solutions can help your practice with improving patient engagement.