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The Imaging Practice
When patients seek diagnostic confidence, they find exceptional care and clinical expertise at Innovative Radiology in Des Moines, Iowa. Led by Dr. John Tentinger, the organization’s dedicated medical and administrative teams are committed to delivering clarity, accuracy, and a patient-centered experience supported by advanced imaging technology.
As their clinical capabilities evolved, Innovative Radiology recognized that operational excellence required more than state-of-the-art diagnostic equipment. They needed a cohesive, scalable workflow platform that could unify scheduling, communication, reporting, and patient engagement into a seamless process. That’s where medQ became a strategic partner.
The Problem
As a growing imaging organization, Innovative Radiology was effectively building its operational infrastructure from the ground up. Selecting the right RIS/PACS configuration was a critical decision — one that would shape their efficiency, service quality, and long-term scalability.
Many solutions they evaluated were either too complex and costly for their current size or too rigid to support future growth. The team needed a system that could adapt to their workflows, support expansion into new locations, and integrate easily with referring providers and teleradiology partners.
Dr. Tentinger and his leadership team were also looking beyond software functionality. They wanted a vendor relationship grounded in responsiveness, collaboration, and genuine partnership — an organization that would listen, guide, and support them as their operations matured. Supporting their teleradiology services was essential, as they required reliable interoperability with client systems and the ability to manage imaging workflows across distributed environments.
After carefully evaluating multiple vendors, Innovative Radiology selected medQ based on its modular imaging workflow architecture, proven scalability, and reputation for responsive customer support.
The Solution Needed to be…
Scalable
in order to support future growth and expansion.
User-friendly
so that a staff with a wide variety of age and experience levels could learn the software.
Supportive
with a customer service team that’s responsive and great to work with.
The Solution
“The team needed a system that could adapt to their workflows, support expansion into new locations, and integrate easily with referring providers and teleradiology partners.”
– Roy Vincent R.T.(R), VP of Sales, medQ
medQ implemented the Q/ris 3000 Enterprise Imaging Workflow, a flexible platform built on more than 40 configurable workflow modules that enable imaging organizations to design a solution tailored to their operational needs without the cost and complexity of heavy customization.
Working collaboratively, a medQ workflow automation consultant partnered closely with Innovative Radiology’s leadership and staff to conduct a detailed workflow analysis. Together, they evaluated current processes, identified opportunities for automation, and aligned system configuration with industry best practices.
The result was a targeted deployment designed to maximize efficiency, improve communication, and support long-term scalability while preserving the personalized patient experience that defines Innovative Radiology’s culture.
Within one month, medQ successfully implemented a coordinated suite of workflow modules alongside the Q/ris 3000, including Dictation, Portals, and Text Reminders, delivering a fully integrated operational foundation.
- Q/ris 3000 serves as the Radiology Information System and operational backbone of Innovative Radiology’s workflow, centralizing scheduling, order management, and workflow tracking to streamline operations, reduce errors, and maintain consistent throughput as volumes and locations grow.
- Dictation enables radiologists to efficiently capture, edit, and finalize reports within an integrated workflow, improving report accuracy, accelerating turnaround times, and supporting timely clinical decision-making.
- Portals provides secure, role-based access for patients and referring providers to submit orders, access results, and manage appointments, enhancing communication and reducing reliance on manual processes.
- Text Reminders automates patient notifications for appointments, preparation instructions, and follow-ups, helping reduce no-shows, improve schedule utilization, and enhance the overall patient experience.
The Results
“It felt like a personalized experience. The team was always available for questions and never lost patience.”
– Dr. Tentinger, Founder and Radiologist, Innovative Radiology
Since implementing medQ’s integrated workflow platform, Innovative Radiology has successfully expanded its operations, scaling to two locations with future plans to further expand, while maintaining consistent workflow efficiency and service quality.
Automation and centralized workflow management have streamlined daily operations, enabling staff to focus more on patient care and less on administrative tasks. The organization now operates with greater visibility, reliability, and confidence in its processes.
The Radiologists on team have consistently noted that medQ’s voice recognition functionality in their Dictation module ranks among the best they have used. Furthermore, medQ’s intuitive template creation simplifies report standardization and accelerates turnaround times.
Innovative Radiology’s leadership indicated they would confidently choose medQ’s Dictation solution over other widely used systems — citing reliability, usability, and overall performance.
Equally important, the relationship between Innovative Radiology and medQ has evolved into a true partnership.
The Innovative Radiology team consistently highlights medQ’s responsiveness and collaborative approach — whether resolving technical issues, supporting new initiatives, or optimizing workflows. Communication is direct, solutions are delivered promptly, and the support team remains accessible and invested in their success.
Over time, this ongoing collaboration has not only strengthened Innovative Radiology’s operations but has also contributed to continuous product improvement, reinforcing a shared commitment to innovation, service, and long-term growth.